Effective Date: June 25, 2025
Company: THINKBOT SOLUTIONS LLC
1. Return Window
We accept returns within 30 days of the delivery date.
2. Condition of Items
Returned items must be unused, unopened, and in their original packaging.
3. Proof of Purchase
A valid order number or receipt is required to process any return or refund.
4. Non-Returnable Items
We do not accept returns for:
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Opened or used grooming tools
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Personal hygiene products
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Clearance or final sale items
5. Damaged or Defective Products
If you receive a damaged or defective item, contact us within 7 days for a free replacement or refund.
6. Incorrect Items Received
Report any incorrect or missing items within 72 hours of delivery to qualify for resolution.
7. Exchanges
We offer exchanges for defective or wrongly shipped items only. Items must be unused and in original condition.
8. Refund Method
Approved refunds are processed to the original payment method within 5–10 business days.
9. Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
10. Return Shipping Costs
Customers are responsible for return shipping unless otherwise agreed upon due to an error on our part.
11. How to Request a Return
Email us at [email protected] with your order number, reason for return, and photos (if needed).
12. Refund Processing Time
Once your return is received and approved, we’ll issue a refund within 5–10 business days. Delays may occur depending on your bank.
13. Order Cancellation
Orders can be canceled within 12 hours if they haven’t been shipped. After that, our return policy applies.
14. Return Authorization Required
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
15. Contact Information
For any return or refund inquiries, reach us at:
[email protected]
+1 (570) 257-6454