Effective Date: June 25, 2025
Company: THINKBOT SOLUTIONS LLC
1. Processing Time
All orders are processed within 1–2 business days, excluding weekends and holidays.
2. Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
3. Domestic Only
At this time, we do not offer international shipping.
4. Shipping Methods
We use reliable carriers such as USPS, UPS, and FedEx, depending on your location and package size.
5. Standard Delivery Time
Standard shipping typically takes 3–7 business days after your order has been processed.
6. Expedited Shipping
Faster delivery options may be available at checkout for an additional fee.
7. Free Shipping Threshold
We offer free shipping on orders over $49 (after discounts, before tax).
8. Shipping Costs
Orders below the free shipping threshold will incur a flat-rate shipping fee shown during checkout.
9. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor delivery status.
10. Undeliverable Packages
If a package is returned due to an incorrect address, we may charge a reshipping fee to resend it.
11. Delivery Delays
Shipping delays may occur due to weather, carrier issues, holidays, or high-volume periods. We appreciate your understanding.
12. Lost or Missing Packages
If your package is marked as “Delivered” but you did not receive it, please contact us within 7 days.
13. Damaged Items in Transit
If your order arrives damaged, please take photos and contact us immediately for a replacement or refund.
14. Split Shipments
Some orders may ship in multiple packages. You’ll receive separate tracking numbers for each.
15. Contact for Shipping Issues
For questions or issues related to shipping, contact us at:
[email protected]
+1 (570) 257-6454