Effective Date: June 25, 2025
Company: THINKBOT SOLUTIONS LLC
1. Purpose of the Agreement
This agreement outlines the responsibilities, expectations, and terms of service provided by the THINKBOT SOLUTIONS LLC team to its customers. By using our services or contacting our support team, you agree to these terms.
2. Scope of Services
Our team offers the following support and services:
Product inquiries and pre-sales support
Order status updates and shipment tracking
Post-sales assistance and troubleshooting
Return and refund coordination
Technical advice for grooming tools
Warranty claim processing
Product customization consultation (if applicable)
3. Availability of Team Support
Support hours:
Monday to Friday – 9:00 AM to 6:00 PM (MST)
Email: [email protected]
Phone: +1 (570) 257-6454
We aim to respond to all emails within 1–2 business days.
4. Customer Responsibilities
Customers are expected to:
Provide accurate and complete order information
Use the products according to the provided instructions
Contact us promptly in case of problems or product issues
Respect communication etiquette when interacting with our team
5. Team Communication Channels
We currently provide support via:
Email (primary method)
Phone (during working hours)
Contact form on our website
Future channels (e.g., Live Chat) may be added
6. Limitations of Service
Our team does not provide:
Medical or veterinary advice
In-person consultations
Unauthorized modifications or third-party product repairs
24/7 support
7. Confidentiality & Data Protection
We respect your privacy and will only use your personal information in accordance with our Privacy Policy.
8. Service Changes
We reserve the right to modify or update this agreement at any time. Updated terms will be published on our website and apply from the effective date forward.
9. Governing Law
This agreement is governed by the laws of the United States and the state of Arizona.
10. Contact Us
If you have questions about this agreement or your service experience, please contact:
[email protected]
+1 (570) 257-6454